The following steps wil show you how to configure an e-mail account in Outlook. These instructions are for MS Office 2007 and the steps are similar for other versions.

1) Open Outlook and click on the 'Tools' menu and click on  'Accounts Settings'.

2) In the Internet Accounts window, click the Add button and select the "Mail" option.

3) Enter your name as you would like it to appear on your email in Display name:
eg: John

4) Click the Next button.

5) Fill in E-mail address which is of the form username@domain.com
eg: john@john.com

6) Click the Next button.

7) For Incoming and Outgoing mail server (POP3, IMAP, or HTTP) use your e-mail server address as "mail.domain.com"
eg: mail.john.com

8) Click the Next button.

9) Enter the Account name - username@domain.com
eg: john@john.com

10) Enter the Password which corresponds to this account.
eg: John123#7%^

11) Do NOT select Log on using Secure Password Authentication (SPA).

12) Click the Next button.

13) Click the Finish button.

14) In the Internet Accounts window, click the Mail tab, then double-click your account name, this will open the properties window.

15) In the Account Properties window, click the Servers tab.

16) Under Outgoing Mail Server, check next to My server requires authentication.

17) Save the changes and try sending and receiving emails with that account

If you find any issues, please raise a ticket with our support team at https://support.crucialp.com

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